If you have forgotten your PIN or if your access card is blocked, you can order a new access card and a PIN code online. We`ve put together the most common connection issues to give you access to e-banking or mobile banking as quickly as possible. Click on the problem they have and the solution is displayed. Our digital banking apps automatically provide a secure connection and offer increased protection against such fraud attempts. Your access card will be blocked after entering the PIN code five times. So you should call support after four incorrect entries. Find out how to use e-banking safely in a video from «EBAS». For security reasons, your digital banking contract is blocked if you enter a false password several times. The same applies when you enter false numbers/letters when confirming a beneficiary. Stay informed about account activities and card transactions via push notifications, sms or email. This way, you always keep an overview of your banking services. Scan important documents, certificates and contracts and manage them directly in UBS Safe, your digital locker.
Your UBS bank documents are also stored there automatically. You can set a monthly transfer limit for payments made via e-banking and the mobile banking app. With the e-banking setup wizard, you can easily block all countries to which you have not yet transferred money – at any time. We regularly check digital banking processes using artificial intelligence and cross-check them with your usual usage behavior. Always register when you`re done: you can do this with the Logout button in the top right corner of e-banking or by unsubscribing in the menu of the Mobile Banking app. We recommend that you clear your browser`s cache after logging out. Download all the guides for electronic banking and mobile banking in PDF format. If you want to relax your security settings in e-banking, you must confirm this with your access card. To do this, you must enter the word «OFF» in the card reader or the display of an access card. Then enter the specified code in e-Banking. Only confirm the word «OFF» if you changed these settings in person. Have you installed the Access app on the same device you want to use for e-banking? On the login page, click on «Send QR code to the Access app» to log in to e-banking.
The web page cannot be displayed due to an error. Please check in your web browser settings if cookies are enabled. If the problem persists despite enabling cookies, please contact support. . 5. Geben Sie die auf der Login-Seite angezeigte sechsstellige Eingabenummer in den Kartenleser ein und drücken Sie «OK». . . .
